travenza.com

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Privacy Policy


Travenza.com is a trade name of Hotel Offers Ltd. Hotel Offers Ltd can be referred to in this site as "we", "us", "ours" "Travenza" and/or Travenza.com

Your privacy is important to us, so we are committed to safeguarding the information you provide to us and would like to be transparent about the way we use your information. We have therefore published our privacy policy below for your reference. By using our website, you consent to our privacy policy.


What information do we collect?


We collect information from you when you register on our site, interact with our site, book an hotel offer, subscribe to our newsletter, respond to a survey, contact us by phone or fill out a form.


When booking an hotel offer or registering on our site, as appropriate, you may be asked to enter your name and the names of the people travelling with you, e-mail address, mailing address, phone number, payment information and your preferences. We may also collect certain information such as your IP-address, your time zone and city, information about the device and the browser you're using to access the website, the location you're making you're booking from, and your behaviour on our website. We may cross reference the information we hold about you with that held by our service providers for safety and fraud prevention purposes and may link your publicly available information to the information we hold about you.



What do we use your information for?


The information we collect from you is used


  • To administrate and complete your reservations
    Your personal information is needed to administer and complete your reservation and forward your information to the accommodation provider.
  • To personalise your experience
    Your information helps us to better respond to your individual needs and personalise your experience.
  • To improve our website
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To administer a contest, promotion, survey or other site feature.
    We may use your information to invite you to participate in exciting contents, promotions and/or surveys.
  • To send periodic emails.
    The email address you provide, your interactions with our website, your preference indications, and your publicly available information may be used to send you relevant (marketing) information.
  • To reduce fraud.
    We may cross reference the information we hold about you with that held by our service providers for safety and fraud prevention purposes.


How do we protect your information?


We implement a variety of security measures to maintain the safety of your personal information.


Your personal data is stored in our Database and/or the database(s) of our service providers and can only be accessed by those authorized with special access rights to the systems, and who are required to keep the information confidential.


Your payment information and login credentails are transmitted and encrypted via Secure Socket Layer (SSL) technology for your safety and protection. Please ensure that the green lock is shown on the page before proceeding with entering sensitive information (such as payment information and login credentials) and placing the reservation. If the green lock is not shown, do not proceed with entering your details and let us know of this occurence by emailing to reservations@travenza.com. Sensitive payment details (such as CVV) will not be stored on our servers, but we may store other identifiers such as the last 4 digits and expiry date of the card. Sensitive and full payment information is securely stored on PCI-compliant servers of our payment providers.



Do we use cookies?


Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.


We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.



Do we disclose any information to outside parties?


We share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information (like how many website visitors we have) may be provided to other parties for marketing, advertising, or other uses.



Third party links


Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.



Changes to our Privacy Policy


Hotel Offers UK may revise its privacy policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes made, as they are binding on you.



Contacting Us


If there are any questions regarding this privacy policy you may contact us via our Customer Service Centre.